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Case Study – Managed Services

The Client

A major oil and gas organisation involved in oil and gas exploration and production activities in Nigeria

 

The Business Challenge

  • Realization of higher operational efficiencies
  • Cost effective deployment of nextgeneration technologies
  • Cost optimization

The Solution

The following solutions were provided:

  • Servers management
  • Database administration
  • Storage and backup management
  • Network and security management
  • Infrastructure support

The Outcome

  • End-to-end accountability through service-based SLAs
  • Service stability during peak business period
  • Quick and seamless transition of services
  • Increased responsiveness
  • Cost-effective operation driven through synergies and economies of scale
  • Improvement in maturity of key processes around capacity management, availability and lifecycle management (adaptation of ITIL framework)